Frequently Asked Questions
Our customer support service is available Monday to Friday from 09:00 to 19:00.
Average response time: 1 - 6 hours
Can I return or exchange my item?
Yes, you have the right to return or exchange items within 30 days. Items requested for return or exchange must be returned in unused condition. Once the items arrive at our warehouse, they will be inspected and your refund will be processed.
What should I do if my product is damaged during shipping?
All products are packaged using protective and cushioning materials suitable for worldwide shipping. In the event of any damage, a replacement will be immediately sent to you.
When will I receive my order?
Our delivery time is approximately 5-9 days after you place your order. We do our best to deliver it even sooner!
You will receive an email with more information after your order has been shipped. Delivery times vary depending on your location.